Refund policy
Last updated: August 9, 2026
We want you to receive the right product in good condition. Because Manwash is a personal-care product, opened or used products cannot be returned for hygiene and safety reasons.
30-day return window
You may request a return within 30 days after your order is delivered. To qualify, the product must be unused, unopened, in its original sealed packaging, and in the same condition in which you received it. You will also need your order number or other proof of purchase.
To start a return, use the Contact link below. Do not send a product back before receiving return instructions. Returns sent without authorization may not be accepted.
Products that cannot be returned
We cannot accept returns of opened, used, unsealed, altered, or partially consumed personal-care products. We also cannot accept gift cards or items marked final sale. Please contact us before ordering if you have a question about whether an item is returnable.
Damaged, defective, or incorrect orders
Inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us through the Contact link below within 7 days of delivery. Include your order number, a description of the problem, and clear photos of the product and shipping package. If we confirm the issue, we will replace the item or issue a refund at no additional cost to you.
Return shipping
Customers are responsible for return shipping costs for ordinary returns. Original shipping charges are not refundable. If the return is due to our error or a confirmed damaged or defective product, we will cover reasonable return shipping costs or provide other instructions.
Refunds
We will inspect authorized returns after they arrive. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us.
Exchanges
For the fastest exchange, request a return for the qualifying unopened item and place a new order after the return is approved. Damaged, defective, and incorrect products will be handled under the process above.
Order cancellations and address changes
If you need to cancel an order or correct a shipping address, contact us as soon as possible. We will try to help, but we cannot guarantee changes after an order has entered fulfillment or shipped.
Legal rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law.